Time to examine your relationship with your customers.
How Do Your Customers Judge You?
- By your ease to work with?
Perhaps you offer stocking agreements to shorten lead-times, attractive payment terms, etc.
- By your responsiveness?
Maybe you offer scheduling flexibility, moving other orders to get theirs in on short notice, or you react quickly to issues they encounter.
- By your on-time shipment performance?
- By your quality?