THE BUSINESS OF VISCOSITY BLOG



No Rejects = Happy Customers

Posted by Mike Bonner

Dec 2, 2016 9:14:00 AM

Time to examine your relationship with your customers.

How Do Your Customers Judge You?

  1. By your ease to work with? 
    Perhaps you offer stocking agreements to shorten lead-times, attractive payment terms, etc.
  2. By your responsiveness?
    Maybe you offer scheduling flexibility, moving other orders to get theirs in on short notice, or you react quickly to issues they encounter.
  3. By your on-time shipment performance?
  4.  By your quality?
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Topics: Manufacturing

Why HFI Costs are Often Understated

Posted by Mike Bonner

Nov 30, 2016 1:32:00 PM

In our post, Controlling Temperature to Reduce HFI's, we related that HFI's (Holds for Inspection) can have a very negative effect on our business because:

1. They are expensive
2. They can cause us to miss critical delivery dates
3. They may even have to be reported to our customer

And in spite of the fact that we placed cost #1 on the list, we often underestimate the real magnitude of that cost when making decisions that affect our operations.

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Where and When You're Consistent Makes All the Difference

Posted by Mike Bonner

Nov 28, 2016 10:04:00 AM

No, this isn’t a lesson in parenting, though reflecting back on raising our daughter, the thought is certainly applicable! The point is that consistency is just as important in our dispensing processes as it is in our parenting experience!

Let’s examine why…

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Topics: Temperature control

The Comfort of Reduced HFI's

Posted by Mike Bonner

Nov 22, 2016 9:36:12 AM

In our post, Why Customer Returns are the Worst for Can Makers, we compared
various industry return issues – including the automotive industry with its recent spate of recalls – and noted that can makers have an even larger issue with customer rejects because of:

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Topics: Can / Container

4 Ways Controlling Temperature Can Avoid Customer Rejects

Posted by Mike Bonner

Nov 18, 2016 9:47:00 AM

In our post, Why Customer Returns are the Worst for Can Makers, we noted that:

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Hot and Cold on the West Coast

Posted by Mike Bonner

Nov 16, 2016 11:50:00 AM

In our post, Daily vs. Seasonal Temperature Changes, we compared average daily highs and lows over the year for more than a half-dozen cities across the globe and found that virtually all of them experience daily temperature swings in excess of 20°F!
Looking specifically at California, we noted:

“If we look at the… data for Los Angeles, we can see that the average temperature change from morning to evening is still between 15°F – 20°F year-round!”

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Topics: Can / Container

Avoiding one customer reject makes it all worthwhile

Posted by Mike Bonner

Nov 14, 2016 10:01:00 AM

"Painful as it may be, a significant emotional event can be the
 catalyst for choosing a direction that serves us more effectively. Look for the learning."

~ Louisa May Alcott


If you’ve ever endured a large customer return, you probably also vividly remember the impact that it had on your organization and the impetus for change that it brought. Anything that could prevent that from ever happening again was on the table.

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Topics: Can / Container

Start a Culture of Improvement in 4 Easy Steps

Posted by James Dulong

Nov 10, 2016 10:38:00 AM

Everybody seems to understand the basic theory behind continuous improvement as it relates to free market enterprises. Essentially, you have to get better because you have competitors and they are not standing still. Falling behind the competition can mean reduced margins, smaller market share, or outright business failure. If we can all agree that it’s important, why are so many of us struggling to maintain a culture that supports continuous improvement?

I’m sure those reasons are different for every organization but here are a few common themes that we see:

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Topics: sustainability

The One Key Variable to Control to Reduce Liner HFI's

Posted by Mike Bonner

Nov 8, 2016 9:18:00 AM

It seems intuitively obvious that HFI’s (Holds for Inspection) are the result of variation(s) in the process that drive critical specifications out of tolerance.

After all, why would the end liner be different from any other process?

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Four Keys to Eliminating Liner Inconsistency from Environmental Variations

Posted by Mike Bonner

Nov 7, 2016 11:36:00 AM

In our post, Why Your Liner Quality Changes from Shift-to-Shift and Season-to- Season, we noted:

“Modern temperature control technologies now make it possible to control the temperature of your process fluid all the way to the point where it is being dispensed on the end. This means your process can operate independent of variations in ambient temperature.”

So what are these magical, modern technologies?

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